Informativa sulle spedizioni

We want customers to know when an order will be prepared, how it will travel, e who to contact if delivery does not go as expected.

Last updated: 3 July 2026

1. Where We Deliver

We deliver to selected European countries e postcodes shown as available during checkout.

Delivery may be unavailable to certain remote areas, islands, excluded postcode zones, PO boxes, military addresses, freight-forwarding addresses, o other restricted locations.

If delivery is unavailable, checkout will not provide a valid shipping method e il order cannot be completed per that address.

Please provide a complete delivery address, including il recipient name, street e building details, postcode, city, country, email address, e telephone number.

2. Processing e tempo di consegna

Orders are normally processed within 1 business day before dispatch.

il daily order cut-off is 2:00 PM in il Europe/Warsaw time zone, Monday to Friday. Orders placed after il cut-off, su weekends, o su applicable public holidays normally begin processing su il next business day.

Estimated standard delivery normally takes 3–5 business days after dispatch per supported destinations. Including processing, il normal total estimate is 4–6 business days.

Business days exclude Saturdays, Sundays, e applicable public holidays. Processing time e carrier transit time are separate.

Payment verification, an incomplete address, stock confirmation, o a Necessari customer response may add processing time. If we need information da you, we will contact you using il details entered a checkout.

il delivery estimate shown a checkout, in il order confirmation, o in il tracking information applies to il individual order. Delivery times may vary by destination, carrier e local conditions.

3. Shipping Charges

Eligible orders of €29.99 o more receive free Spedizione standard where delivery is available.

Orders below €29.99 are charged a flat €10 Spedizione standard fee where delivery is available.

If a different delivery option o charge applies to a product, order, o destination, it will be shown a checkout before payment.

We do not add an undisclosed Spedizione standard, handling, o service charge after il order has been completed.

4. Fulfilment e Carriers

Supported orders may be fulfilled through selected European inventory e logistics partners.

il fulfilment Località may depend su il product model, available inventory, delivery country, warehouse capacity, parcel size e weight, e current logistics arrangements.

Depending su il destination e shipment, delivery may be handled by DPD, UPS, GLS, FedEx, o another established regional carrier.

If an order contains items da different stock locations, it may arrive in more than one parcel con separate tracking numbers o delivery dates.

5. Dispatch Confirmation e Tracking

We normally send a shipping-confirmation email after a tracking number becomes available. il first carrier scan confirms that il parcel has entered il carrier network e may take 24–48 hours to appear.

Tracking events e delivery estimates are provided by il carrier e may not update in real time.

Verifica that il email address entered a checkout is correct e review il spam o junk folder if il dispatch confirmation has not arrived.

You can also use il nostro order-tracking page .

6. Address Changes e Delivery Attempts

Review il delivery information carefully before completing il order. Contatti immediately if you notice an error.

We will make reasonable efforts to help before dispatch, but an address change cannot be guaranteed after il order has entered warehouse processing o il carrier network.

Depending su il carrier e destination, an unsuccessful delivery attempt may result in il parcel being redirected to a parcel shop o local depot. Follow il carrier's instructions e collect it within il stated period.

Where a failed delivery, return to sender, storage charge, address correction, o re-delivery is caused by incorrect o incomplete customer information, refusal of delivery, failure to respond to il carrier, o failure to collect il parcel, documented additional carrier costs may be charged o deducted da an eligible refund where legally permitted.

7. Delayed, Lost, o Missing Parcels

If il estimated delivery period has passed, first check il tracking history e any delivery notice issued by il carrier.

If tracking has not updated per an extended period, il parcel appears lost, o delivery is materially delayed, contact support@kukirinmobility.com con il order number e tracking number.

We may need to open an investigation con il carrier. il investigation time depends su il carrier, destination, tracking history, e circumstances. We will keep you informed while il investigation is in progress.

After il investigation, we will provide an appropriate solution based su il findings e applicable consumer law.

If delivery cannot be completed within il agreed timeframe o an additional reasonable period where Necessari, you may be entitled to cancel il affected order e receive a refund under applicable consumer law.

8. Tracking Shows Delivered but il Parcel Is Missing

If tracking shows delivered but il parcel cannot be found:

• Confirm il delivery address su il order;
• Verifica around il delivery Località e any safe place;
• Ask household members, neighbours, reception, o building staff;
• Verifica any carrier photograph o delivery notice; e
• Contatta il carrier where appropriate.

If il parcel still cannot be located, Contatti promptly con il order number e tracking information so that we can review il delivery con il carrier.

9. Damaged Parcels o Prodotti

Inspect il parcel e product promptly after delivery.

If il parcel o product appears damaged, Contatti as soon as reasonably possible e provide il following information where available:

• Order number e product model;
• A clear description of il damage;
• Photographs of il outer packaging e shipping label;
• Photographs o a short video of il product; e
• Serial number o frame number where applicable.

Keep il original packaging e damaged materials while il carrier o product investigation is in progress.

After reviewing il information, we will provide an appropriate solution under applicable law e il nostro Return & Refund Policy .

10. Returned-to-Sender Parcels e Order Cancellation

If a parcel is returned to il sender, Contatti so that we can review il reason recorded by il carrier.

Depending su il circumstances, il solution may include re-delivery, address correction, cancellation of il affected order, o a refund after il parcel has been received e recorded.

Where return to sender was caused by incorrect customer information, refusal of delivery, failure to collect il parcel, o another customer-related reason, documented additional shipping o return costs may be charged o deducted da an eligible refund where legally permitted.

Contatta us as soon as possible if you need to change o cancel an order. We will make reasonable efforts to help before dispatch. Once dispatched, il order can no longer be cancelled as a pre-dispatch cancellation, but an eligible return may be requested after delivery.

11. Responsibility During Transportation

Where we arrange delivery, responsibility per loss of o damage to il goods remains con us until il customer, o a third party nominated by il customer other than il carrier, takes physical possession of il order, subject to applicable consumer law.

A different rule may apply where il customer independently appoints a carrier that was not offered o arranged by us, to il extent permitted by law.

12. Purchases da Other Sellers

This policy applies only to purchases made directly through kukirinmobility.com.

per Prodotti purchased through Amazon, another marketplace, another retailer, o another website, contact il seller named su il order confirmation per shipping, tracking, cancellation, delivery, o return assistance.

13. Contatti

14. Website Information

Nothing in this Shipping Policy limits any mandatory consumer right o remedy available under applicable law.