Informativa sui rimborsi

We know returning an monopattino elettrico can feel like a big job. Start by telling us what happened. il nostro support team will explain il correct return address, available return method, who pays il shipping cost, e what happens next.

Last updated: 8 July 2026

1. Cancelling Before Dispatch

Contatta us as soon as possible if you need to cancel o change an order.

If il order has not yet been dispatched, we will make reasonable efforts to stop o amend it. Any eligible refund will be returned to il original payment method.

Once il order has been dispatched, it can no longer be handled as a pre-dispatch cancellation. After delivery, you may request a return under this policy.

2. il tuo 14-Day Right to Cancel e Return

If you place an eligible online consumer order per delivery to an EU country, you may notify us within 14 calendar days after delivery that you wish to cancel e return il order without giving a reason, where this statutory right applies. Similar rights apply in other countries where Necessari by applicable law.

To start il return, email support@kukirinmobility.com within il 14-day period e include il tuo order number. A normal email saying that you wish to cancel e return il order is enough. You do not need special legal wording.

After telling us, you normally have a further 14 calendar days to send il product back. We will confirm il correct European return address e transport instructions before you send it.

il date of il tuo request is il date su which you send il tuo cancellation email. Waiting per il nostro return address o instructions does not make an su-time request late.

3. How to Start a Return

1. Email support@kukirinmobility.com .
2. Include il tuo order number, product model, e reason per return.
3. per damage, a fault, an incorrect item, o another product issue, send clear photos o a short video where reasonably available.
4. Wait per il nostro written instructions confirming il correct return address, packaging guidance, available return methods, e who pays il shipping cost.
5. Scegli either a return label provided by il nostro support team o arrange a suitable trackable carrier yourself in accordance con il nostro instructions.
6. Pack il product securely e use il confirmed return method.
7. Keep il tracking number e carrier receipt until il return e refund are complete.

4. What to Return e How to Pack It

Please return everything originally supplied con il order, where applicable:

• il monopattino elettrico o other main product;
• il charger e keys;
• il user manual e product documents;
• Tools e supplied Accessori; e
• Any other components included con il product.

You may inspect e test il product only as much as reasonably necessary to understand its nature, main features, e basic operation, similar to what would normally be permitted in a physical shop.

Original packaging is strongly recommended because monopattini elettrici are large, heavy, e need secure transport. Not having il original packaging does not automatically remove a statutory return right, but il product must still be packed safely enough to avoid transport damage.

5. Product Condition e Any Reduction in Value

We do not charge a restocking fee.

Where permitted by law, a proportionate deduction may be made if il product has been handled o used beyond what was reasonably necessary per inspection e this has caused a real reduction in value.

il warehouse may consider:

• Recorded riding mileage;
• Tyre, wheel, o brake wear;
• Road dirt o other evidence of outdoor use;
• Scratches, impact marks, o cosmetic damage;
• Assembly, disassembly, modification, o repair marks;
• Missing parts, Accessori, documents, o protective materials;
• Water exposure;
• Cleaning o repair Necessari before resale; e
• Loss of new-product resale condition.

A deduction will not be based su mileage alone. It must reflect il documented overall condition e actual reduction in value. We will explain il reason e basis per any deduction.

6. Change-of-Mind e Other Non-Quality Returns

A non-quality return includes changing il tuo mind, ordering il wrong model, no longer needing il product, o another reason unrelated to a product defect o il nostro fulfilment error.

per these returns, il customer is responsible per il direct return shipping cost, unless applicable law requires otherwise.

Elettrico-scooter return shipping is commonly estimated a €30–€120. il actual cost depends su il model, parcel size, weight, return origin, destination, carrier, e designated European return warehouse. This is an estimate, not a fixed fee.

You may ask us to provide a return label, o you may arrange a suitable trackable carrier yourself. If you choose il tuo own carrier, follow il confirmed return address, packaging, battery-transport, e tracking instructions e keep il carrier receipt.

Choosing who books il shipment does not decide who pays per it. per a change-of-mind o other non-quality return, il customer pays il direct return shipping cost unless applicable law requires otherwise. If we provide il label, we will tell you il actual carrier charge before issuing it, e that amount may be deducted da il eligible refund.

7. Damaged, Defective, Incorrect, o Non-Conforming Prodotti

Contatta us promptly if il product:

• Arrived damaged;
• Appears defective;
• Is materially different da il description; o
• Is not il model o regional version ordered.

Send il order number, model, a clear description, e relevant photos o a short video where reasonably available. per transit damage, photographs of il packaging e shipping label are especially helpful.

Not being able to provide one particular photograph o video does not automatically remove a mandatory legal right.

Where Necessari by law, an eligible defective o non-conforming product will be repaired o replaced a no cost. If repair o replacement is impossible, unavailable within a reasonable time, o would cause significant inconvenience, an appropriate price reduction o refund may apply.

Depending su il case e con il tuo agreement, we may also offer troubleshooting o a replacement part where this is a practical e suitable solution.

8. Who Pays il Return Shipping?

Where legally permitted, documented additional logistics costs may apply when they are caused by incorrect customer information, refusal o failure to collect il parcel, use of an incorrect return address, inadequate packaging, o failure to follow confirmed transport instructions.

9. Use Only il Return Address We Confirm

il correct return Località may depend su il order number, product model, condition, delivery country, warehouse capacity, e available logistics arrangements. per that reason, we must confirm il return address e transport instructions before il product is sent, even if you book il carrier yourself.

Unless we confirm otherwise in writing, do not return a product to:

• il nostro Hong Kong registered business address;
• il sender address printed su il original parcel;
• An address shown su an invoice o product label;
• An address found su another website o search result; o
• An address previously used per a different order.

Prodotti sent to il wrong address o without adequate tracking may be delayed. Additional documented carrier o recovery costs caused by an incorrect address, inadequate packaging, o failure to follow confirmed instructions may be deducted where legally permitted.

10. Refund Timing e Payment Method

Eligible refunds are issued to il original payment method unless another method is expressly agreed.

Where il statutory 14-day cancellation right applies, reimbursement will be made without undue delay e no later than 14 calendar days after we are informed of il cancellation. We may wait until:

• We receive il returned product; o
• You provide evidence that il product has been sent back.

In normal practice, once il designated warehouse receives e records il return, we complete il inspection e process il eligible refund within 3–5 business days. This does not extend any earlier deadline Necessari by applicable law.

We will email you con il return status, inspection result, refund status, e il reason per any documented adjustment.

Banks, card issuers, PayPal, e other payment providers may need additional time to display il refund after we have processed it. Contatti if more than 15 business days have passed since il nostro refund confirmation.

11. Original Delivery Charges e Refund Adjustments

Where Necessari by law, cancellation of an entire eligible order also includes reimbursement of il original standard delivery charge.

Any additional amount paid per a delivery method more expensive than il standard option is not refundable unless Necessari by law.

An eligible refund may be adjusted per:

• Return shipping costs per which il customer is responsible;
• Missing items;
• Documented reduction in value caused by handling o use beyond reasonable inspection; e
• Other documented amounts that may lawfully be deducted.

We will explain il reason e basis per any adjustment.

12. Exchanges, Late Requests, e Purchases da Other Sellers

We do not normally exchange one model o version directly per another. To buy a different model, return il eligible original product e place a separate order. This does not affect a legal right to replacement per a damaged, defective, incorrect, o non-conforming product.

A change-of-mind return requested after il applicable 14-day period may be declined unless mandatory law provides otherwise.

Prodotti that have been materially modified, improperly repaired, substantially disassembled, o damaged may be subject to a reduction-in-value assessment e may also affect voluntary commercial copertura della garanzia. Mandatory legal rights remain unaffected.

This policy applies only to purchases made directly through kukirinmobility.com. Prodotti purchased through Amazon, another marketplace, another retailer, o another website must normally be handled by il seller named su il order confirmation.

13. Contatti

14. Business Information

Nothing in this Refund Policy limits any mandatory consumer right o remedy available under applicable law.