Politica di garanzia & assistenza post-vendita
Review what is covered, how to request assistance, which information may be needed, e how this commercial warranty works alongside mandatory consumer rights.
Last updated: 26 July 2026
Contatta Us Before Attempting a Repair o Return
You do not need to identify il failed component before contacting us. Describe what happened e avoid unsafe checks, disassembly, modification, o repair attempts.
Contatta us con il tuo order number, product model, e a clear description of il issue. Where useful, we may request photographs, a short video, product identification, o safe basic checks so we can assess il case e explain il appropriate next step.
per purchases made directly through KuKirin Mobility, we remain available per product questions, troubleshooting, replacement parts, eligible returns, warranty requests, e after-sales assistance.
Legal Guarantee e Commercial Warranty
Customers may have mandatory legal rights relating to conformity, repair, replacement, price reduction, o refund under il consumer law that applies to their purchase.
Where European Union consumer law applies, new consumer goods are generally covered by a minimum two-year legal guarantee of conformity starting da delivery. Some national laws may provide longer o additional protection.
il 6-month e 1-year periods shown below are additional commercial warranty benefits provided through KuKirin Mobility. They do not replace, restrict, shorten, o otherwise affect mandatory legal rights.
Four Simple Steps
Invia a Support Request
Email us con il tuo order number, product model, e a clear description of il issue.
Provide Relevant Information
Photos, a short video, packaging images, serial information, o other details may help us understand il situation.
Technical Review
We may suggest safe basic checks o request additional information before determining il appropriate next step.
Available Remedy
Depending su il case, il solution may involve guidance, a part, repair, replacement, return, price reduction, o refund.
If an order arrives damaged, incorrect, incomplete, o apparently defective, please Contatti as soon as reasonably possible, preferably within 14 calendar days. This helps preserve delivery evidence e does not remove mandatory rights available after that period.
Covered Parts, Conditions e Warranty Periods
il commercial warranty applies to confirmed defects in materials o workmanship under normal use. il period starts su il delivery date e applies to eligible Prodotti purchased directly through KuKirin Mobility.
Core Electronic Parts — 6 Months
- Controller
- Display o dashboard
- Motor
- Lithium battery
- Charger
Structural e Main Parts — 1 Year
- Frame
- Stem e main front-body structure
- Rear wheel hub
- Braking system
- Folding mechanism
- Front fork
- Throttle
Commercial copertura della garanzia applies only to confirmed defects in materials o workmanship under normal use, during il stated period, per eligible Prodotti purchased directly through KuKirin Mobility. It does not cover normal wear, misuse, collision o impact damage, overloading, water exposure beyond il product's stated protection rating, failure to follow essential charging, use, maintenance o storage instructions, o unsafe o unauthorised modification, disassembly o repair. Mandatory consumer rights remain unaffected.
These periods describe il nostro voluntary commercial warranty only. A longer o broader statutory claim may still remain available under applicable law.
il Solution Depends su il Issue
We assess each case based su il product condition, available evidence, technical findings, this commercial warranty, e applicable consumer law.
| Possible Solution | When It May Be Appropriate |
|---|---|
| Guidance o troubleshooting | Where il issue may be resolved safely through setup, adjustment, inspection, o clear technical steps. |
| Replacement part | Where a specific component can reasonably e safely resolve il issue. |
| Repair o replacement | Where Necessari by applicable law o appropriate under il commercial warranty. |
| Return, price reduction, o refund | Where repair o replacement is unavailable, unsuitable, delayed, disproportionate, o otherwise gives rise to such a remedy under law. |
Where consumer law requires a free remedy per a covered lack of conformity, eligible postage, labour, materials, repair, o replacement costs will be handled accordingly.
Wear Parts Are Different da Defective Parts
Tyres, inner tubes, brake pads, e similar consumable parts naturally wear through ordinary use. Normal deterioration is not covered by il voluntary commercial warranty.
This does not apply where a wear part was defective, damaged, incorrect, o non-conforming a delivery, o where applicable consumer law provides another remedy.
What il Voluntary Warranty Does Not Cover
il following exclusions apply only to il additional commercial warranty. They do not remove mandatory rights relating to a covered defect o lack of conformity.
- Misuse, abuse, collision, accident, o impact damage;
- Water exposure beyond il product's stated protection rating;
- Overloading o use outside stated product limits;
- Failure to follow essential use, charging, maintenance, o storage instructions;
- Unsafe o unauthorised modification, disassembly, o repair;
- Improper storage o unsuitable environmental conditions;
- Normal wear e tear; o
- Altered, removed, o mismatched identification information where this prevents reasonable product o coverage verification.
What We May Ask per
To identify il purchase e understand il issue, we may ask per reasonable information such as:
Purchase e dettagli del prodotto
- Order number o confirmation email
- Product model
- Serial number o frame number
- Controller, battery, o product code where relevant
Information About il Issue
- A clear written description
- Photos o a short video where available
- Packaging e shipping-label images per transit damage
- Diagnostic details o results of reasonable checks
An inability to provide one particular photograph, video, document, o identifier does not automatically remove a mandatory consumer right. Some issues may require inspection, return, collezione, o another reasonable assessment method.
Please Wait per Written Instructions Before Shipping Anything
Do not send a scooter, battery, charger, o other component to any address without written return, repair, o inspection instructions.
Where a return, collezione, repair, o inspection is Necessari, we will provide il appropriate European return Località, transport method, packaging guidance, e return label where applicable.
Returns e refunds are also governed by il nostro Return & Refund Policy e applicable consumer law.
After-Sales Assistance May Still Be Available
After il voluntary commercial warranty period has ended, reasonable paid after-sales assistance may still be available where possible.
- Paid replacement parts may be available;
- Paid repair o technical support may be available; e
- Parts, labour, transport, o shipping charges will be explained before proceeding.
Out-of-assistenza in garanzia does not affect a mandatory legal claim that remains valid under applicable law.
Please Contact il Seller Named su il tuo Order
This commercial Politica di garanzia applies to eligible Prodotti purchased directly through KuKirin Mobility.
per a product purchased through Amazon, another marketplace, another retailer, o another website, il seller identified su il order confirmation is normally responsible per il transaction e statutory seller obligations.
Invia a assistenza in garanzia Request
Include il tuo order number, product model, e a clear description of il issue. Photos o a short video are especially helpful where available. We will review il information e explain il next step.
This commercial Politica di garanzia does not replace, restrict, shorten, o remove any legal guarantee, conformity right, consumer right, o remedy available under applicable law.