Informativa sulla privacy

Last updated: 8 September 2026

This Privacy Policy explains how personal data is collected, used, shared and protected when you visit or use kukirinbuy.com, place an order, create an account or contact our customer service team.

The data controller for personal data processed through this website is KUKIRIN GLOBAL LIMITED, a company registered in Hong Kong.

1. Data Controller

KUKIRIN GLOBAL LIMITED
Business Registration Certificate No.: 80828973-000-07-26-7

Registered office:
RM 5076, 5/F, YAU LEE CENTRE
NO.45 HOI YUEN RD
KWUN TONG, HONG KONG

Email: support@kukirinbuy.com
Phone: +86 188 0374 2007

For complete legal information about the website operator, please see our Legal Notice.

2. Personal Data We May Collect

Depending on how you use the website, we may process the following categories of personal data:

  • Contact information: name, email address, telephone number, shipping address and billing address.
  • Order information: order number, products ordered, payment status, delivery, tracking, return, refund and warranty information.
  • Account information: account details and preferences where you choose to create a customer account.
  • Customer service communications: messages, photographs, videos or documents sent to our support team.
  • Technical information: IP address, browser type, device type, operating system, pages viewed and interactions with the website.
  • Cookie and preference information: information generated by cookies and similar technologies according to your consent choices.

We do not intentionally seek to collect personal data that is not reasonably necessary for operating the website, managing orders or carrying out the purposes described in this policy.

3. How We Collect Personal Data

Personal data may be collected:

  • directly from you when you place an order, create an account, complete a form or contact customer service;
  • automatically when you use the website, including through cookies and similar technologies; and
  • from service providers involved in payment, delivery, fraud prevention, analytics, advertising, security or the technical operation of the website.

4. How We Use Personal Data

We may process personal data to:

  • process and fulfil your order;
  • manage payment, order preparation, delivery and tracking;
  • handle cancellations, returns, refunds, warranty claims and after-sales support;
  • respond to customer questions and support requests;
  • operate, maintain and secure the website;
  • detect and prevent fraud, abuse or other misuse;
  • comply with legal, accounting, tax and regulatory obligations;
  • analyse and improve website performance and customer experience;
  • measure advertising or campaign performance where the relevant tools are enabled and applicable law permits it; and
  • send marketing communications where you have consented or where otherwise permitted by applicable law.

Depending on the purpose, processing may be based on performance of a contract, compliance with a legal obligation, legitimate interests or your consent.

5. Payment Information

Payments are processed through the payment providers made available on our store. We do not directly store the complete payment-card details used to make a payment.

Payment providers may process certain personal data according to their own legal obligations and privacy policies.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, secure services and, where permitted by your choices, measure website usage or advertising performance.

Non-essential cookies are used according to the consent choices made through the cookie or privacy-preference tools available on the website.

You may accept, reject or customise relevant cookies and change your preferences later where a preference-management function is available.

7. Sharing Personal Data

We may share personal data that is reasonably necessary with service providers involved in operating the store or fulfilling an order, including:

  • Shopify and other technical service providers;
  • payment providers and fraud-prevention services;
  • delivery carriers such as DPD, UPS, GLS, FedEx or another provider used for the relevant order;
  • European warehouse, fulfilment and logistics providers;
  • customer service providers; and
  • security, analytics or advertising services actually enabled on the website.

We may also disclose personal data where required by applicable law, a competent authority or a court.

We do not sell personal data to third parties.

8. International Data Transfers

Because KUKIRIN GLOBAL LIMITED is registered in Hong Kong and some service providers may operate in multiple countries, personal data may, depending on the services used, be accessed or processed outside the European Economic Area.

Where applicable data-protection law requires specific safeguards for an international transfer, the transfer will be handled using the mechanisms or safeguards required by that law.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including order processing, after-sales service, customer support and compliance with applicable legal, tax, accounting or regulatory requirements.

Retention periods may vary depending on the type of personal data, the purpose of processing and any applicable legal or regulatory requirements.

10. Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, misuse or disclosure.

The website uses HTTPS and relies in part on the security measures provided by Shopify and the relevant technical service providers.

11. Your Data Protection Rights

Depending on your country, the applicable law and the relevant processing activity, you may have rights including:

  • the right to request access to your personal data;
  • the right to request correction of inaccurate or incomplete data;
  • the right to request deletion where the legal conditions are met;
  • the right to request restriction of certain processing;
  • the right to object to certain processing;
  • the right to data portability where applicable;
  • the right to withdraw consent where processing is based on consent; and
  • the right to object to direct marketing.

To exercise your rights, contact support@kukirinbuy.com. We may request information reasonably necessary to verify your identity before processing your request.

You may also have the right to lodge a complaint with the data-protection authority responsible in your country or region.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties, including carriers, payment providers, social-media platforms and technical service providers.

Their processing of personal data is governed by their own privacy policies and terms.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website operation, service providers or applicable legal and regulatory requirements.

The date of the latest update is shown at the top of this page.

14. Contact Us

For questions about this Privacy Policy or to exercise rights relating to your personal data:

KUKIRIN GLOBAL LIMITED
Email: support@kukirinbuy.com
Phone: +86 188 0374 2007

Customer service hours:
Monday to Friday, 09:00–18:00
CET / CEST