Política de envío

We want customers to know when an order will be prepared, how it will travel, y who to contact if delivery does not go as expected.

Last updated: 3 July 2026

1. Where We Deliver

We deliver to selected European countries y postcodes shown as available during checkout.

Delivery may be unavailable to certain remote areas, islands, excluded postcode zones, PO boxes, military addresses, freight-forwarding addresses, o other restricted locations.

If delivery is unavailable, checkout will not provide a valid shipping method y el order cannot be completed para that address.

Please provide a complete delivery address, including el recipient name, street y building details, postcode, city, country, email address, y telephone number.

2. Processing y tiempo de entrega

Orders are normally processed within 1 business day before dispatch.

el daily order cut-off is 2:00 PM in el Europe/Warsaw time zone, Monday to Friday. Orders placed after el cut-off, en weekends, o en applicable public holidays normally begin processing en el next business day.

Estimated standard delivery normally takes 3–5 business days after dispatch para supported destinations. Including processing, el normal total estimate is 4–6 business days.

Business days exclude Saturdays, Sundays, y applicable public holidays. Processing time y carrier transit time are separate.

Payment verification, an incomplete address, stock confirmation, o a Necesarias customer response may add processing time. If we need information de you, we will contact you using el details entered en checkout.

el delivery estimate shown en checkout, in el order confirmation, o in el tracking information applies to el individual order. Delivery times may vary by destination, carrier y local conditions.

3. Shipping Charges

Eligible orders of €29.99 o more receive free Envío estándar where delivery is available.

Orders below €29.99 are charged a flat €10 Envío estándar fee where delivery is available.

If a different delivery option o charge applies to a product, order, o destination, it will be shown en checkout before payment.

We do not add an undisclosed Envío estándar, handling, o service charge after el order has been completed.

4. Fulfilment y Carriers

Supported orders may be fulfilled through selected European inventory y logistics partners.

el fulfilment Ubicación may depend en el product model, available inventory, delivery country, warehouse capacity, parcel size y weight, y current logistics arrangements.

Depending en el destination y shipment, delivery may be handled by DPD, UPS, GLS, FedEx, o another established regional carrier.

If an order contains items de different stock locations, it may arrive in more than one parcel con separate tracking numbers o delivery dates.

5. Dispatch Confirmation y Tracking

We normally send a shipping-confirmation email after a tracking number becomes available. el first carrier scan confirms that el parcel has entered el carrier network y may take 24–48 hours to appear.

Tracking events y delivery estimates are provided by el carrier y may not update in real time.

Comprueba that el email address entered en checkout is correct y review el spam o junk folder if el dispatch confirmation has not arrived.

You can also use nuestro order-tracking page .

6. Address Changes y Delivery Attempts

Review el delivery information carefully before completing el order. Contacto immediately if you notice an error.

We will make reasonable efforts to help before dispatch, but an address change cannot be guaranteed after el order has entered warehouse processing o el carrier network.

Depending en el carrier y destination, an unsuccessful delivery attempt may result in el parcel being redirected to a parcel shop o local depot. Follow el carrier's instructions y collect it within el stated period.

Where a failed delivery, return to sender, storage charge, address correction, o re-delivery is caused by incorrect o incomplete customer information, refusal of delivery, failure to respond to el carrier, o failure to collect el parcel, documented additional carrier costs may be charged o deducted de an eligible refund where legally permitted.

7. Delayed, Lost, o Missing Parcels

If el estimated delivery period has passed, first check el tracking history y any delivery notice issued by el carrier.

If tracking has not updated para an extended period, el parcel appears lost, o delivery is materially delayed, contact support@kukirinmobility.com con el order number y tracking number.

We may need to open an investigation con el carrier. el investigation time depends en el carrier, destination, tracking history, y circumstances. We will keep you informed while el investigation is in progress.

After el investigation, we will provide an appropriate solution based en el findings y applicable consumer law.

If delivery cannot be completed within el agreed timeframe o an additional reasonable period where Necesarias, you may be entitled to cancel el affected order y receive a refund under applicable consumer law.

8. Tracking Shows Delivered but el Parcel Is Missing

If tracking shows delivered but el parcel cannot be found:

• Confirm el delivery address en el order;
• Comprueba around el delivery Ubicación y any safe place;
• Ask household members, neighbours, reception, o building staff;
• Comprueba any carrier photograph o delivery notice; y
• Contacta con el carrier where appropriate.

If el parcel still cannot be located, Contacto promptly con el order number y tracking information so that we can review el delivery con el carrier.

9. Damaged Parcels o Productos

Inspect el parcel y product promptly after delivery.

If el parcel o product appears damaged, Contacto as soon as reasonably possible y provide el following information where available:

• Order number y product model;
• A clear description of el damage;
• Photographs of el outer packaging y shipping label;
• Photographs o a short video of el product; y
• Serial number o frame number where applicable.

Keep el original packaging y damaged materials while el carrier o product investigation is in progress.

After reviewing el information, we will provide an appropriate solution under applicable law y nuestro Return & Refund Policy .

10. Returned-to-Sender Parcels y Order Cancellation

If a parcel is returned to el sender, Contacto so that we can review el reason recorded by el carrier.

Depending en el circumstances, el solution may include re-delivery, address correction, cancellation of el affected order, o a refund after el parcel has been received y recorded.

Where return to sender was caused by incorrect customer information, refusal of delivery, failure to collect el parcel, o another customer-related reason, documented additional shipping o return costs may be charged o deducted de an eligible refund where legally permitted.

Contacta con us as soon as possible if you need to change o cancel an order. We will make reasonable efforts to help before dispatch. Once dispatched, el order can no longer be cancelled as a pre-dispatch cancellation, but an eligible return may be requested after delivery.

11. Responsibility During Transportation

Where we arrange delivery, responsibility para loss of o damage to el goods remains con us until el customer, o a third party nominated by el customer other than el carrier, takes physical possession of el order, subject to applicable consumer law.

A different rule may apply where el customer independently appoints a carrier that was not offered o arranged by us, to el extent permitted by law.

12. Purchases de Other Sellers

This policy applies only to purchases made directly through kukirinmobility.com.

para Productos purchased through Amazon, another marketplace, another retailer, o another website, contact el seller named en el order confirmation para shipping, tracking, cancellation, delivery, o return assistance.

13. Contacto

14. Website Information

Nothing in this Shipping Policy limits any mandatory consumer right o remedy available under applicable law.