Política de privacidad

This Política de privacidad explains how personal information is collected, used, stored, protected y shared when you visit kukirinmobility.com, place an order, contact atención al cliente, request after-sales service, o otherwise interact con this website.

Last updated: 3 July 2026

1. Website y Privacy Scope

This Política de privacidad applies to personal information processed in connection con kukirinmobility.com, including website visits, customer accounts, checkout, payments, delivery, returns, refunds, warranty requests, servicio posventa y customer-service communications.

para privacy questions o requests relating to this website, contact support@kukirinmobility.com .

Some third-party service providers, such as Shopify, payment providers, carriers o other service providers, may also process personal information under their own privacy notices when they act independently.

2. Personal Information We Collect

el personal information we collect depends en how you interact con el website y may include:

• Identity y contact information: tu name, billing address, delivery address, email address y telephone number.
• Order y transaction information: Productos viewed o purchased, order value, order status, cancellations, returns, refunds, delivery information y transaction history.
• Payment information: payment method, payment status, transaction identifiers y limited payment details provided by Shopify o el relevant payment provider. Full payment-card details are generally processed directly by el payment provider y are not made available to us in full.
• Account information: account credentials, preferences, saved details y account settings where you create an account.
• Customer-service y after-sales information: messages, order numbers, photographs, videos, product serial o frame numbers, y other information submitted when requesting support, warranty service, repair assistance, a return o a refund.
• Device y usage information: IP address, browser type, device information, cookie identifiers, pages viewed, referral information y interactions con el website.
• Marketing information: communication preferences, campaign interactions y advertising-related identifiers where permitted.

Please do not send sensitive personal information that is not reasonably necessary para tu order, return, warranty request o customer-support case.

3. How We Collect Personal Information

We may collect personal information:

• Directly de you when you place an order, create an account, Contacto o submit a form;
• Automatically through cookies, pixels, log files y similar technologies;
• de Shopify, payment providers, delivery carriers, warehouses, customer-support tools y other service providers;
• de advertising, Analítica, fraud-prevention o business partners where permitted by law; y
• de publicly available o lawfully provided sources where appropriate.

4. Why We Use Personal Information

Depending en el circumstances y applicable law, personal information may be processed para el following purposes y legal bases:

• Performing nuestro contract con you: processing payments, confirming y fulfilling orders, arranging delivery, managing cancellations, returns, refunds, repairs, replacements, warranty requests y atención al cliente.
• Legitimate interests: operating y improving el website, preventing fraud, protecting service security, understanding store performance, maintaining business records y responding to customer enquiries, provided those interests are not overridden by tu rights y interests.
• Legal obligations: maintaining tax, accounting, transaction, product-safety, warranty y compliance records, y responding to lawful requests de courts, regulators o public authorities.
• tu consent: sending certain Marketing communications, using non-essential cookies o carrying out other processing where consent is Necesarias. You may withdraw consent en any time without affecting processing completed before withdrawal.
• Legal claims: retaining y using relevant records where reasonably necessary to establish, exercise o defend legal claims.

5. Marketing, Advertising y Communication Preferences

Where permitted by law, we may use tu contact information y website activity to send promotional communications o display advertising that may be relevant to you.

You may unsubscribe de promotional emails en any time by using el unsubscribe link included in el message. You may still receive non-promotional communications relating to an order, payment, delivery, return, refund, warranty request, security matter o customer-support case.

Where consent is Necesarias, advertising o Analítica cookies will be used only after you make el relevant choice through el website's cookie o privacy controls.

6. Cookies y Similar Technologies

We y nuestro service providers may use cookies, pixels, local storage y similar technologies to:

• Operate essential website, account, cart y checkout functions;
• Remember preferences y shopping-cart contents;
• Maintain security y prevent fraud;
• Measure website performance y usage; y
• Support advertising y Marketing where permitted.

You can manage available choices through el website's cookie o privacy settings y through tu browser settings. Disabling essential cookies may prevent parts of el website, account, cart o checkout de working correctly.

7. How We Share Personal Information

We may share personal information only where reasonably necessary para el purposes described in this Política de privacidad, including con:

• Shopify, which hosts el store y provides ecommerce, checkout, security, Analítica y related technical services.
• Payment service providers that process, authorise, verify y help protect payments.
• Warehouses, carriers y logistics partners that fulfil y deliver orders, arrange collections o process returns.
• Customer-support, warranty, repair, IT, hosting, cloud-storage, Analítica, fraud-prevention, accounting, legal y other professional service providers.
• Advertising y Marketing partners where permitted by law y consistent con tu available privacy choices.
• Courts, regulators, public authorities, advisers o other parties where disclosure is Necesarias by law, necessary to protect rights o safety, o connected con a legal claim.
• A buyer, successor, lender, investor o relevant adviser in connection con a merger, restructuring, financing, sale o transfer of all o part of el business.

Service providers are expected to process personal information only para el services they provide, in accordance con applicable contractual y legal requirements.

8. Shopify

This store is hosted by Shopify. Information submitted through el website may be transmitted to y processed by Shopify y its service providers in order to operate, secure, maintain y improve Shopify services.

Shopify may act as nuestro service provider para some processing y as an independent data controller para certain Shopify consumer services, including services such as Shop o Shop Pay, under Shopify's own privacy notices.

More information is available in el Shopify Consumer Política de privacidad y through el Shopify Privacy Portal .

9. International Transfers

We operate internationally, y personal information may be transferred to, stored in, o processed in countries outside tu country of residence, including countries where Shopify, payment providers, logistics providers o other service providers operate.

Where personal information is transferred de el European Economic Area o el United Kingdom to a country that has not been recognised as providing an adequate level of data protection, an appropriate lawful transfer mechanism will be used where Necesarias, such as homologado standard contractual clauses o another legally recognised safeguard.

10. Data Retention

We retain personal information only para as long as reasonably necessary para el purposes described in this Política de privacidad, including to:

• Process orders, returns, refunds, repairs, warranty service y atención al cliente;
• Maintain Necesarias tax, accounting, transaction, product-safety y compliance records;
• Prevent fraud y protect website, payment y account security;
• Resolve complaints y disputes y enforce agreements; y
• Establish, exercise o defend legal claims.

Retention periods vary according to el type of information, el nature of el transaction o support request, applicable legal requirements, limitation periods y whether an account, order, warranty claim o dispute remains active.

11. Data Security

We use reasonable administrative, technical y organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration o disclosure.

No internet transmission o storage system is completely secure. Please avoid sending full payment-card numbers, passwords, identity documents o other sensitive information through unsecured channels unless specifically requested through an appropriate secure process.

12. tu Privacy Rights

Depending en tu Ubicación y subject to applicable conditions y exceptions, you may have el right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate o incomplete information;
• Request deletion of personal information;
• Request restriction of certain processing;
• Object to processing based en legitimate interests o direct Marketing;
• Withdraw consent where processing is based en consent;
• Recibe certain information in a structured, commonly used, machine-readable format;
• Opt out of certain targeted advertising o data-sharing practices where local law provides that right; y
• Lodge a complaint con a competent data protection authority.

Privacy rights are not absolute y may be limited by applicable law. We may request information reasonably necessary to verify tu identity, protect tu account y locate el relevant records before completing a request.

To submit a privacy request, email support@kukirinmobility.com y include enough information para us to understand tu request y identify el relevant account, order o records.

We will not discriminate against you para exercising a privacy right available under applicable law.

13. Complaints

If you have a concern about how personal information is processed, Contacto first so that we can review el matter y respond.

Depending en where you live, you may also have el right to complain to tu local data protection authority. A list of European Economic Area supervisory authorities is available de el European Data Protection Board .

14. Children's Privacy

el website y services are not directed to children. We do not knowingly collect personal information de a person who is below el age en which they may lawfully provide consent without parental o guardian authorisation in their jurisdiction.

A parent o guardian who believes that a child has provided personal information may Contacto to request appropriate action.

15. Third-Party Websites

el website may contain links to websites, applications o services operated by third parties. Their privacy y security practices are governed by their own policies. We are not responsible para third-party services that we do not control.

16. Changes to This Política de privacidad

We may update this Política de privacidad to reflect changes to services, technology, business practices, legal requirements o el service providers we use.

el revised version will be posted en this website con an updated date. Where Necesarias by law, we will provide additional notice o request renewed consent.

17. Contact y Privacy Information

Nothing in this Política de privacidad limits mandatory privacy o consumer rights available under applicable law.