Política de reembolso

We know returning an patinete eléctrico can feel like a big job. Start by telling us what happened. nuestro support team will explain el correct return address, available return method, who pays el shipping cost, y what happens next.

Last updated: 8 July 2026

1. Cancelling Before Dispatch

Contacta con us as soon as possible if you need to cancel o change an order.

If el order has not yet been dispatched, we will make reasonable efforts to stop o amend it. Any eligible refund will be returned to el original payment method.

Once el order has been dispatched, it can no longer be handled as a pre-dispatch cancellation. After delivery, you may request a return under this policy.

2. tu 14-Day Right to Cancel y Return

If you place an eligible online consumer order para delivery to an EU country, you may notify us within 14 calendar days after delivery that you wish to cancel y return el order without giving a reason, where this statutory right applies. Similar rights apply in other countries where Necesarias by applicable law.

To start el return, email support@kukirinmobility.com within el 14-day period y include tu order number. A normal email saying that you wish to cancel y return el order is enough. You do not need special legal wording.

After telling us, you normally have a further 14 calendar days to send el product back. We will confirm el correct European return address y transport instructions before you send it.

el date of tu request is el date en which you send tu cancellation email. Waiting para nuestro return address o instructions does not make an en-time request late.

3. How to Start a Return

1. Email support@kukirinmobility.com .
2. Include tu order number, product model, y reason para return.
3. para damage, a fault, an incorrect item, o another product issue, send clear photos o a short video where reasonably available.
4. Wait para nuestro written instructions confirming el correct return address, packaging guidance, available return methods, y who pays el shipping cost.
5. Elige either a return label provided by nuestro support team o arrange a suitable trackable carrier yourself in accordance con nuestro instructions.
6. Pack el product securely y use el confirmed return method.
7. Keep el tracking number y carrier receipt until el return y refund are complete.

4. What to Return y How to Pack It

Please return everything originally supplied con el order, where applicable:

• el patinete eléctrico o other main product;
• el charger y keys;
• el user manual y product documents;
• Tools y supplied Accesorios; y
• Any other components included con el product.

You may inspect y test el product only as much as reasonably necessary to understand its nature, main features, y basic operation, similar to what would normally be permitted in a physical shop.

Original packaging is strongly recommended because patinetes eléctricos are large, heavy, y need secure transport. Not having el original packaging does not automatically remove a statutory return right, but el product must still be packed safely enough to avoid transport damage.

5. Product Condition y Any Reduction in Value

We do not charge a restocking fee.

Where permitted by law, a proportionate deduction may be made if el product has been handled o used beyond what was reasonably necessary para inspection y this has caused a real reduction in value.

el warehouse may consider:

• Recorded riding mileage;
• Tyre, wheel, o brake wear;
• Road dirt o other evidence of outdoor use;
• Scratches, impact marks, o cosmetic damage;
• Assembly, disassembly, modification, o repair marks;
• Missing parts, Accesorios, documents, o protective materials;
• Water exposure;
• Cleaning o repair Necesarias before resale; y
• Loss of new-product resale condition.

A deduction will not be based en mileage alone. It must reflect el documented overall condition y actual reduction in value. We will explain el reason y basis para any deduction.

6. Change-of-Mind y Other Non-Quality Returns

A non-quality return includes changing tu mind, ordering el wrong model, no longer needing el product, o another reason unrelated to a product defect o nuestro fulfilment error.

para these returns, el customer is responsible para el direct return shipping cost, unless applicable law requires otherwise.

Eléctrico-scooter return shipping is commonly estimated en €30–€120. el actual cost depends en el model, parcel size, weight, return origin, destination, carrier, y designated European return warehouse. This is an estimate, not a fixed fee.

You may ask us to provide a return label, o you may arrange a suitable trackable carrier yourself. If you choose tu own carrier, follow el confirmed return address, packaging, battery-transport, y tracking instructions y keep el carrier receipt.

Choosing who books el shipment does not decide who pays para it. para a change-of-mind o other non-quality return, el customer pays el direct return shipping cost unless applicable law requires otherwise. If we provide el label, we will tell you el actual carrier charge before issuing it, y that amount may be deducted de el eligible refund.

7. Damaged, Defective, Incorrect, o Non-Conforming Productos

Contacta con us promptly if el product:

• Arrived damaged;
• Appears defective;
• Is materially different de el description; o
• Is not el model o regional version ordered.

Send el order number, model, a clear description, y relevant photos o a short video where reasonably available. para transit damage, photographs of el packaging y shipping label are especially helpful.

Not being able to provide one particular photograph o video does not automatically remove a mandatory legal right.

Where Necesarias by law, an eligible defective o non-conforming product will be repaired o replaced en no cost. If repair o replacement is impossible, unavailable within a reasonable time, o would cause significant inconvenience, an appropriate price reduction o refund may apply.

Depending en el case y con tu agreement, we may also offer troubleshooting o a replacement part where this is a practical y suitable solution.

8. Who Pays el Return Shipping?

Where legally permitted, documented additional logistics costs may apply when they are caused by incorrect customer information, refusal o failure to collect el parcel, use of an incorrect return address, inadequate packaging, o failure to follow confirmed transport instructions.

9. Use Only el Return Address We Confirm

el correct return Ubicación may depend en el order number, product model, condition, delivery country, warehouse capacity, y available logistics arrangements. para that reason, we must confirm el return address y transport instructions before el product is sent, even if you book el carrier yourself.

Unless we confirm otherwise in writing, do not return a product to:

• nuestro Hong Kong registered business address;
• el sender address printed en el original parcel;
• An address shown en an invoice o product label;
• An address found en another website o search result; o
• An address previously used para a different order.

Productos sent to el wrong address o without adequate tracking may be delayed. Additional documented carrier o recovery costs caused by an incorrect address, inadequate packaging, o failure to follow confirmed instructions may be deducted where legally permitted.

10. Refund Timing y Payment Method

Eligible refunds are issued to el original payment method unless another method is expressly agreed.

Where el statutory 14-day cancellation right applies, reimbursement will be made without undue delay y no later than 14 calendar days after we are informed of el cancellation. We may wait until:

• We receive el returned product; o
• You provide evidence that el product has been sent back.

In normal practice, once el designated warehouse receives y records el return, we complete el inspection y process el eligible refund within 3–5 business days. This does not extend any earlier deadline Necesarias by applicable law.

We will email you con el return status, inspection result, refund status, y el reason para any documented adjustment.

Banks, card issuers, PayPal, y other payment providers may need additional time to display el refund after we have processed it. Contacto if more than 15 business days have passed since nuestro refund confirmation.

11. Original Delivery Charges y Refund Adjustments

Where Necesarias by law, cancellation of an entire eligible order also includes reimbursement of el original standard delivery charge.

Any additional amount paid para a delivery method more expensive than el standard option is not refundable unless Necesarias by law.

An eligible refund may be adjusted para:

• Return shipping costs para which el customer is responsible;
• Missing items;
• Documented reduction in value caused by handling o use beyond reasonable inspection; y
• Other documented amounts that may lawfully be deducted.

We will explain el reason y basis para any adjustment.

12. Exchanges, Late Requests, y Purchases de Other Sellers

We do not normally exchange one model o version directly para another. To buy a different model, return el eligible original product y place a separate order. This does not affect a legal right to replacement para a damaged, defective, incorrect, o non-conforming product.

A change-of-mind return requested after el applicable 14-day period may be declined unless mandatory law provides otherwise.

Productos that have been materially modified, improperly repaired, substantially disassembled, o damaged may be subject to a reduction-in-value assessment y may also affect voluntary commercial cobertura de garantía. Mandatory legal rights remain unaffected.

This policy applies only to purchases made directly through kukirinmobility.com. Productos purchased through Amazon, another marketplace, another retailer, o another website must normally be handled by el seller named en el order confirmation.

13. Contacto

14. Business Information

Nothing in this Refund Policy limits any mandatory consumer right o remedy available under applicable law.