Terms of service
Last updated: 8 September 2026
kukirinbuy.com is the KUKIRIN Official Online Store operated by KUKIRIN GLOBAL LIMITED, which acts as the seller for orders placed directly through this website.
Supported European orders are fulfilled through our European warehouse and logistics network according to product availability and delivery destination. For complete legal information about the website operator, please see our Legal Notice.
These Terms of Service and Sale (the “Terms”) govern access to and use of kukirinbuy.com and purchases made directly through the website.
1. Use of the Website
By accessing or using kukirinbuy.com, you agree to comply with these Terms and applicable laws and regulations.
You must not use the website for fraudulent, unlawful, abusive or malicious purposes, interfere with website security or payment systems, introduce harmful code, attempt unauthorised access or deliberately disrupt the service.
Products and services offered on this website are primarily intended for adults. Orders must be placed by a person with the legal capacity to enter into the purchase contract or with the appropriate consent of a legal representative.
2. Website Content and Intellectual Property
Texts, photographs, videos, graphics, logos, product names and other content displayed on the website are protected by applicable intellectual-property laws.
KUKIRIN names, trademarks, logos and other intellectual property remain the property of their respective rights holders and are used in accordance with applicable rights and permissions.
Unless permitted by law or authorised by the relevant rights holder, website content must not be copied, reproduced, republished, distributed, systematically extracted or commercially exploited without permission.
3. Customer Information and Accounts
You are responsible for providing accurate and complete information when placing an order, including your name, delivery address, email address, telephone number and any information required for payment and delivery.
Where customer accounts are available, you are responsible for keeping your login details confidential. Please contact us promptly if you believe your account has been used without authorisation.
4. Products, Prices and Orders
We aim to present product descriptions, specifications, prices, photographs and availability clearly and accurately.
Minor differences may occur because of display settings, packaging updates, technical revisions or manufacturer changes. The model, version and configuration confirmed in your accepted order remain the reference for the purchase.
Performance figures such as range, charging time, speed or hill-climbing ability are based on particular test conditions. Actual performance may vary according to rider weight, terrain, weather, temperature, battery condition, tyre pressure, riding style, settings and maintenance.
An order may be declined or cancelled for a legitimate reason, including:
- product unavailability;
- an obvious pricing or listing error;
- payment failure or unsuccessful authorisation;
- suspected fraud;
- incorrect or incomplete customer information; or
- an inability to deliver to the selected destination.
If we cancel an order for which payment has already been collected, the amount collected for the cancelled items will be refunded without undue delay.
If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once warehouse processing or dispatch has started.
5. Payment
The product price and final amount payable, including applicable taxes and any delivery charge collected by the store, are shown before payment is confirmed.
Payment must be successfully authorised before an order can be fulfilled. Available payment methods are shown during checkout and may vary according to location, currency and payment provider.
For additional information, please see our Payment Methods page.
6. Shipping and Delivery
Delivery areas, processing times, delivery estimates, tracking information and shipping charges are described in our Shipping Policy.
You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you identify an error in your delivery information.
Unless applicable consumer law provides otherwise, risk of accidental loss or damage passes when you, or another person nominated by you other than the carrier, takes physical possession of the product.
7. Returns, Withdrawal and Refunds
Return eligibility, withdrawal rights, return instructions, return costs and refund procedures are described in our Return & Refund Policy.
Where the statutory European right of withdrawal applies, eligible consumers generally have 14 calendar days after receiving the goods to notify us of their decision to withdraw from the online purchase.
Please contact customer service before returning any product. Do not send products to the Hong Kong registered office or to another address unless that address has been specifically confirmed for your return.
8. Faulty Products and Warranty
If a product is faulty, damaged on arrival, incomplete, incorrect or materially different from its confirmed description, please contact us as soon as reasonably possible with your order details.
We may request reasonable photographs, video, serial-number information or other information needed to assess the issue.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, refund or another appropriate solution.
Where applicable European consumer law provides a legal guarantee of conformity, those statutory rights remain separate from any additional commercial warranty.
For detailed warranty terms, please see our Warranty Policy. For service and claim guidance, visit our Warranty & After-Sales Support page.
9. Local Laws and Safe Product Use
Electric scooter laws and usage restrictions vary by country, region and city. Customers are responsible for checking applicable age, registration, licensing, insurance, helmet, equipment, speed and road-use requirements before using the product.
The availability of a product on kukirinbuy.com does not mean that every model, configuration or riding mode may legally be used in every location.
Products must be used, charged, stored and maintained in accordance with the supplied instructions. Unsafe or unlawful modifications must not be made.
10. Privacy, Third-Party Services and Liability
kukirinbuy.com uses Shopify as its ecommerce platform and may use independent payment providers, carriers, warehouses, fulfilment services, fraud-prevention services and other service providers.
Independent third-party services may be subject to their own terms and privacy policies.
Information about the collection and processing of personal data is available in our Privacy Policy.
Nothing in these Terms excludes or limits liability, remedies or consumer rights that cannot legally be excluded or limited.
To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable losses caused solely by misuse, unsafe modification, failure to follow essential instructions, or circumstances outside our reasonable control.
11. Governing Law and Consumer Rights
KUKIRIN GLOBAL LIMITED is registered in Hong Kong and kukirinbuy.com serves customers in supported European markets.
To the extent permitted by applicable law, these Terms and purchase contracts made through this website are governed by the laws of the Hong Kong Special Administrative Region.
This choice of law does not deprive consumers of mandatory protections available under the law applicable in their country or region of habitual residence.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.
12. Changes to These Terms
We may update these Terms to reflect changes to our services, technical requirements, legal requirements or website operations.
The version applicable to an order is the version in effect when that order is accepted. Later changes do not retrospectively alter the rights and obligations relating to an already concluded order, unless required by law.
13. Seller Contact Details
KUKIRIN GLOBAL LIMITED
Registered office:
RM 5076, 5/F, YAU LEE CENTRE
NO.45 HOI YUEN RD
KWUN TONG, HONG KONG
Email:
support@kukirinbuy.com
Phone:
+86 188 0374 2007
Customer service hours:
Monday to Friday, 09:00–18:00
CET / CEST
For complete legal information about the website operator, please see our Legal Notice.