KUKIRIN · WARRANTY POLICY

LEGAL RIGHTS FIRST.
COMMERCIAL WARRANTY IN ADDITION.

This policy applies to eligible products purchased directly through kukirinbuy.com. KUKIRIN GLOBAL LIMITED is the seller for website orders and coordinates the customer-service route described below. Mandatory consumer rights remain separate and cannot be reduced by a shorter commercial warranty period.

Last reviewed: 2026-08-27

WARRANTY AT A GLANCE

THE LEGAL GUARANTEE APPLIES TO THE PRODUCT AS A WHOLE.

  • Legal guarantee:where EU consumer law applies, new goods generally benefit from a minimum two-year legal guarantee of conformity from delivery. National law may provide longer or additional protection.
  • Product concerned:legal conformity rights can apply to the scooter as a whole, including the battery and components, when a qualifying lack of conformity is established.
  • Repair or replacement:remedies must be provided as required by the consumer law applicable to the customer and transaction.
  • Additional commercial warranty:12 months for the motor, controller and frame.
  • Additional battery commercial warranty:6 months for the original battery.
  • European support route:depending on the issue, an approved part may be dispatched or service may be arranged within Europe where available.
Important

The additional commercial warranty does not replace, shorten or reduce mandatory legal conformity rights.

1 · LEGAL GUARANTEE OF CONFORMITY

MANDATORY CONSUMER RIGHTS REMAIN IN FORCE.

Where applicable consumer law provides a legal guarantee of conformity, KUKIRIN GLOBAL LIMITED remains responsible as the professional seller for eligible orders concluded directly on kukirinbuy.com.

A lack of conformity may include, depending on applicable law, a product that does not match the sales description, lacks advertised qualities or performance, cannot perform its normal purpose, has a manufacturing or assembly defect, or is supplied with missing or non-conforming elements.

The legal guarantee can concern the frame, motor, controller, battery, display, controls, electrical and electronic systems, supplied accessories and relevant installation or use instructions.

Battery capacity

An abnormal failure or a capacity clearly inconsistent with the advertised characteristics may qualify as a lack of conformity. Normal progressive ageing caused by charge cycles, temperature, use or storage does not automatically constitute a defect.

2 · LEGAL REMEDIES

REPAIR, REPLACEMENT OR OTHER REMEDIES FOLLOW APPLICABLE LAW.

Repair

Where appropriate and required by law, the product may be repaired without charge to the consumer.

Replacement

Where appropriate, replacement may be offered or required under the law applicable to the transaction.

Price reduction

Where legal conditions are met, the consumer may be entitled to keep the product with an appropriate price reduction.

Refund / termination

Where legal conditions are met, the consumer may be entitled to terminate the contract and obtain the applicable refund.

Any legally required remedy will be handled without undermining the customer’s mandatory rights. Required transport, parts, labour or collection costs will be handled as required by applicable law.

3 · ADDITIONAL COMMERCIAL WARRANTY

AN EXTRA WARRANTY FOR SELECTED COMPONENTS.

12 months

Main covered components

  • Motor
  • Controller
  • Frame
6 months

Original battery

  • Original battery pack
  • Manufacturing or material defects under normal use

This additional commercial warranty is offered for eligible first-purchaser products bought directly through kukirinbuy.com. It does not limit a longer mandatory legal guarantee.

4 · HOW SUPPORT IS PROVIDED

THE SOLUTION DEPENDS ON THE CONFIRMED ISSUE.

Safe checks

Support may request simple and safe checks to identify the source of the problem.

Replacement part

A suitable part may be dispatched where this can safely and reasonably solve the problem.

European repair route

For more complex issues, repair may be arranged within Europe where service capacity is available.

Return / replacement

Where required by law or approved after assessment, return, replacement or refund arrangements will be confirmed in writing.

Customers should not send a scooter, battery, charger or component to an address until written return or service instructions have been provided.

5 · EXCLUSIONS FROM THE COMMERCIAL WARRANTY

NORMAL WEAR AND EXTERNAL DAMAGE ARE NOT THE SAME AS A MANUFACTURING DEFECT.

  • Collision, accident, impact, misuse or abuse.
  • Water exposure beyond the published protection rating.
  • Overloading or use outside the stated product limits.
  • Unsafe or unauthorised modification, disassembly or repair.
  • Failure to follow essential charging, maintenance, storage or safety instructions.
  • Normal wear and progressive battery-capacity ageing.
  • Consumables such as tyres, inner tubes and brake pads when deterioration results from ordinary use.

These commercial-warranty exclusions do not remove mandatory rights where a product or part was defective, damaged, incorrect or non-conforming at delivery.

6 · HOW TO MAKE A CLAIM

CONTACT US BEFORE REPAIRING OR RETURNING ANYTHING.

  1. 01Order informationProvide the order number, purchase email and delivery date.
  2. 02Product informationProvide the exact model and, where available, the serial or frame number.
  3. 03Describe the issueExplain what happened and when. Clear photographs or a short accessible video may help assessment.
  4. 04Wait for written instructionsDo not arrange an unapproved repair or shipment before support confirms the next step.

An inability to provide one specific photograph, video or identifier does not automatically remove a mandatory consumer right. Another reasonable assessment method may be used.

WARRANTY SUPPORT

START WITH THE WEBSITE ORDER.

This warranty-support route is for eligible purchases made directly through kukirinbuy.com.

  • Order number and purchasing email
  • Exact model and serial number where available
  • Clear description of the issue
  • Photos or a shareable video link where useful
CUSTOMER SERVICE

KUKIRIN

support@kukirinbuy.com +86 188 0374 2007

Monday–Friday · 09:00–18:00 CET / CEST

Contact customer service → Read Return & Refund Policy