KUKIRIN
Provides the commercial warranty for eligible products, covered parts and confirmed defects during the stated periods.
KUKIRIN BUY · WARRANTY POLICY
WARRANTY TERMS. RIGHTS PRESERVED.
KUKIRIN provides the additional manufacturer commercial warranty described on this page. KUKIRIN BUY receives and coordinates eligible requests for products purchased directly through kukirinbuy.com. Mandatory consumer rights remain separate and unaffected.
WARRANTY ROLES
KUKIRIN WARRANTY, SUPPORTED BY KUKIRIN BUY.
This policy applies to eligible KUKIRIN products purchased directly through kukirinbuy.com. KUKIRIN provides the additional manufacturer commercial warranty described here. KUKIRIN BUY receives and coordinates eligible warranty and after-sales requests for orders placed through this website.
KUKIRIN BUY
Collects order and product information, coordinates technical review and communicates the approved remedy or next step.
Purchase channel matters
For Amazon, TEMU, another marketplace, retailer or website, contact the seller shown on the order. That seller remains responsible for the transaction and statutory seller obligations.
IMPORTANT DISTINCTION
COMMERCIAL WARRANTY AND LEGAL GUARANTEE ARE NOT THE SAME.
Where European Union consumer law applies, new goods generally have a minimum two-year legal guarantee of conformity from delivery. National law may provide longer or additional protection.
The KUKIRIN commercial warranty is an additional benefit. Its shorter component periods do not replace, restrict or shorten any mandatory right or remedy available against the seller under applicable consumer law.
Read the official EU legal-guarantee guidance ↗COVERED COMPONENTS
CONFIRMED DEFECTS UNDER NORMAL USE.
The applicable commercial warranty period starts on delivery for eligible products purchased directly through this website.
Core electronic parts
- Controller
- Display or dashboard
- Motor
- Lithium battery
- Charger
Structural and main parts
- Frame
- Stem and main front-body structure
- Rear wheel hub
- Braking system
- Folding mechanism
- Front fork
- Throttle
Coverage applies to a defect in materials or workmanship confirmed during the stated period and under normal use. If a product page publishes a more favourable manufacturer warranty term for a specific product, that published term applies subject to its stated conditions and mandatory law.
COMMERCIAL WARRANTY EXCLUSIONS
NORMAL WEAR AND EXTERNAL DAMAGE ARE DIFFERENT FROM A DEFECT.
- Misuse, abuse, collision, accident or impact damage.
- Water exposure beyond the product’s published protection rating.
- Overloading or operation outside stated product limits.
- Failure to follow essential use, charging, maintenance or storage instructions.
- Unsafe or unauthorised modification, disassembly or repair.
- Improper storage or unsuitable environmental conditions.
- Normal wear, including normal battery-capacity ageing.
- Altered, removed or mismatched identification information where reasonable verification is prevented.
Wear parts
Tyres, inner tubes, brake pads and similar consumables wear through ordinary use. Normal deterioration is not covered by the commercial warranty. This does not remove rights where a part was defective, damaged, incorrect or non-conforming at delivery.
HOW TO MAKE A CLAIM
CONTACT US BEFORE REPAIRING OR RETURNING ANYTHING.
- 01Identify the purchaseProvide the order number, purchasing email, purchase channel and delivery date.
- 02Identify the productProvide the exact model, serial or frame number and any relevant product code.
- 03Describe the issueExplain what happened and when. Clear photographs or a short accessible video may help.
- 04Wait for written instructionsComplete only safe checks requested by support. Do not arrange an unapproved repair or shipment.
An inability to supply one particular photograph, video or identifier does not automatically remove a mandatory consumer right. Inspection, collection or another reasonable assessment method may be required.
ASSESSMENT AND REMEDIES
THE APPROPRIATE SOLUTION DEPENDS ON THE CONFIRMED ISSUE.
Guidance
Safe setup, inspection or troubleshooting where this can reasonably resolve the issue.
Replacement part
An approved component where a specific part can safely and reasonably resolve the issue.
Repair or replacement
Where approved under the commercial warranty or required by applicable law.
Return or refund route
Where such a remedy is required by applicable law or approved after assessment.
Where consumer law requires a free remedy, eligible costs are handled as required by law. For an approved manufacturer-warranty claim, covered parts, labour, repair, transport or return arrangements will be confirmed in writing before action.
An approved replacement normally continues under the remaining warranty period of the original eligible purchase unless mandatory law or a more favourable written term requires otherwise.
Read the separate Return & Refund Policy →WARRANTY SUPPORT
START WITH THE RIGHT ORDER INFORMATION.
For an eligible kukirinbuy.com order, use the warranty request route and wait for written instructions before sending a scooter, battery, charger or component anywhere.
- Order number and purchase email
- Exact model and serial number
- Clear description of the symptom
- Photos or a shareable video link where available
AUTHORIZED SUPPORT ROUTE
KUKIRIN BUY
support@kukirinbuy.comMonday–Friday · 09:00–18:00 CET / CEST
Open warranty request →Open contact page